Frequently Asked Questions

Duty free is the system of retail outlets that are exempt from the payment of certain local or national taxes and duties, which allows to reduce the price of represented goods. According to the Customs Code, goods cannot be imported to the domestic market and can be sold only to the customers, who are leaving the territory of the Republic of Lithuania.

To purchase goods in duty free, you must be a passenger on an international flight.

You can cancel your order from your personal account. If you've changed your mind about certain items in your choice, tell the cashier directly in the store, and they would remove it from your purchase. If you want to add some goods to your purchase, please create another pre-selection. Discounts do not apply to the goods you add to your purchase in the store.

To receive an order at the Duty Free store at the Vilnius International Airport Departures terminal, you need to walk through the central shop located straight after the aviation security check.

Purchase and payment are made in duty-free store at MyDutyFree pickup point at airports. You can pay for your purchase in euros, dollars and pounds (besides, one purchase can be paid for in several currencies). Duty free shops at Vilnius International Airport accept cards of the following payment systems: Visa, Master Card, Maestro, American Express.

Currently partner discounts are not available for shop.

In order to place a pre-selection, registration at mydutyfree.net is required. This will allow you to cancel your choice, view purchase history and create a wishlist. Registration also simplifies making a pre-selection. You can sign-in via accounts on social networking sites, such as Google+ or Facebook.

In general, there are no restrictions relating to the sale of items in duty free stores. However, you should take into account that the country you are leaving for may have import restriction on specified goods - primarily, alcohol and tobacco. Please, learn importation rules of the country you are flying to before placing a pre-choiсe. The complete list of limitations you can find at https://mydutyfree.net/customs-allowances

Should you purchase an item of a substandard quality, please send a message to support@mydutyfree.net.